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New Member

UCCX Reporting

Dear Experts,

I need to know if I have to do customize reporting in UCCX, Do I require CUIC Premium licenses?

 

Thanks!

2 ACCEPTED SOLUTIONS

Accepted Solutions
Silver

To be able to edit/create

To be able to edit/create report definitions yes. You can edit reports in a very limited fashion though, you just can't edit/create the sql queries or formulas used by the reports.

Super Bronze

Hi Just to add to this -

Hi

 

Just to add to this - there are NFR (for partner)  and  Lab (for customer) licenses for CUIC Premium. You can get those and use them to create customised reports, which can then be imported into the embedded CUIC in UCCX.


Regards

 

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
6 REPLIES
Silver

To be able to edit/create

To be able to edit/create report definitions yes. You can edit reports in a very limited fashion though, you just can't edit/create the sql queries or formulas used by the reports.

New Member

Thanks Alvord,By Customize

Thanks Alvord,

By Customize reporting I meant "edit/create the SQL queries or formulas used by the reports". Can I do that by adding CUIC Premium?

Silver

Yep.

Yep.

Super Bronze

Hi Just to add to this -

Hi

 

Just to add to this - there are NFR (for partner)  and  Lab (for customer) licenses for CUIC Premium. You can get those and use them to create customised reports, which can then be imported into the embedded CUIC in UCCX.


Regards

 

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Thank You Alvord, :)

Thank You Alvord, Harrison :)

Super Bronze

No problem!Please remember to

No problem!

Please remember to rate responses and mark questions as 'answered' when appropriate to highligh useful content..

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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