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New Member

UCCX - Resetting Call Statistics

Hello All,

UCCX Version:  8.0.2.11005-20

I had a request from our Customer Server Manager, asking if it was possible to "reset" today's Call Statistics.

They wanted to have Today's statistics "reset", so basically it would seem like the day started now, instead of 7/8:00 am this morning when we opened. My intial thinking was that this is NOT possible, but I thought I'd check here and see if anyone has done this before, or knows if this is even possible, without rebooting the server or causing any downtime..?

Any thoughts or suggestions would be greatly appreciated!

Thanks in Advance,

Matt

2 REPLIES
New Member

UCCX - Resetting Call Statistics

It is under tools on the ccx portal  real time report and historical reports.

Please rate the useful answer.

New Member

UCCX - Resetting Call Statistics

Hey Saeed, thanks for the reply!

Ok, I did find it in CCX Admin on the "Real Time Reporting" page.

Go to:

  • Log into the > Cisco Unified CCX Administration page.
  • Click > Tools > Real Time Reporting
  • Once the Real Time Reporting page loads, you must first choose a Report to reset by clicking the Report menu at the top.
    • *For example I chose "Overall Cisco Unified Contact Center Express Stats"
    • After the Report that you selected loads, Click the Tools menu and then click > Reset All Stats

And that seemed to do it. I know it was the correct data because I can see the change in data on our Wallboard as well.

Thanks again Saeed for the assistance...

Thanks,

Matt

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