A particular contact centre that I am developing requires that the UK ring back tone is played for 30 seconds to the caller whilst waiting for an available agent. After 30 seconds a message waiting prompt is played followed by the ring back tone for another 30s. This loop continues for 6 passes before the script takes an alternative route or an agent becomes available.
My question is that the ring back tone wav file is only a couple of seconds in length so would it be better to edit this file to increase its play time to 30 seconds or could I use a loop in the script to loop around and play the file for 30 seconds? If its the latter is there any timer feature in the script that I could use to determine how long the loop has been in progress? If this sort of feature is available or can be programmed then it would be preferred as it would give me more control should the 30 second count be changed at a later date.
There is no counter that tracks the loop time, you simply need to create a loopCounter integer that is incremented every time in the loop, and then knowing how long the loop is you can control your time, for example assume the loop is 30 seconds, and you need 3 minutes of queue, then your logic will be as following:
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...