I have an IVR script that I am running at a client's location. There are three hunt pilots which all go to phones in a retail store. The IVR says something like 1 for sales (xfer to 1996), 2 for deliveries (external number), 3 for cust service (xfer to 1997), 4 for general information (xfer to 1998).
When I hit 1 to transfer to sales, I hear 2 rings and then a disconnect happens. When I push 3 or 4, it transfers fine. I have rebuilt the hunt pilot, hunt list and LG twice. When I choose one of the hunt pilots for customer service or for general information (1997, 1998) it works fine. There has to be something wrong but I can't figure out what ?? The phones were all BAT'd in on the same file, and all have the same CSS, line partitions, and restrictions.
Does anyone know something I can look for?
