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New Member

UCCX Sample Prompts

Greeting everyone

Does someone have a link or files for some defaults prompts that we can use day to day basics like:

You expected wait time is

Your position in the queue is

....

thanks

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UCCX Sample Prompts

UCCX has built in system prompts that you can use...

See this doc https://supportforums.cisco.com/docs/DOC-13933

4 REPLIES
Silver

UCCX Sample Prompts

UCCX has built in system prompts that you can use...

See this doc https://supportforums.cisco.com/docs/DOC-13933

UCCX Sample Prompts

I don't have those specific recordings (don't use them in our setup).

However there are a bunch of canned recordiings that come with the system.  If you have access to the server directly, you can find them in the below location.

C:\Program Files\wfavvid\Prompts\system\G711_ULAW

or

C:\Program Files\wfavvid\Prompts\system\G729

In that folder, choose your language (i.e. en_us for US English).  You will find numerous .wav files and folders of .wav files that you can use.

New Member

UCCX Sample Prompts

Thanks Brian, that was it ,

UCCX 8.5 doesn`t have any prompt that come with which was a bit strange cause it should have some

Do you know if i can find this prompt: You position in the queue is ....

I was mainly looking for that one and i dont wanna scare customers with my voice lol

Cisco Employee

UCCX Sample Prompts

Hi Seif,

Are you saying that you dont see any system prompts in your UCCX 8.5 or just the one ( e.g. queue position related ) which you are looking for ?

GP.

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