I am looking for some help with UCCX script. I have a scenario where there are users that are supposed to take call from 7-9 am for Support queue. Then from 9-3, this same set of users should take call from Sale queue. The way I have a script now is that this group gets call from both queue through out the day. How can I change so this user can get call depending on time. Please advise.
what i am looking for is: There are two queues; Sales / Support. Sale operates from 9-5, Support operate from 8-4. So for one hour when Sale is not open, if there are incoming calls on Sale Queue, few agents from Support queue can answer them, because they are assigned Sale queue as well. So can you please help me how I can script this so for one hour when Sale is closed, few agents from Support can answer the call. But when Sale opens at 9, support agents should not get the Sale queue calls. Thank You,
Thank you for your help. I found a solution. I am just going to use "False" step under "Stat_agent > 0" If no agent is logged into Sales, the call would go to Support queue. Thank you for your help.
If i do "queue time is > 300s goto another skillgroup" whould a call that comes in for Sale queue have to be there for 300 seconds before it gets to Support queue. What if Sale is closed and Support is open, then will the call for Sale go directly to Support without waiting 300 seconds. Can you please advise how I can script this, if you don't mind give step by step.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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