I sorry that may be I got a big mistake, our UCCX is enchanced license and I check the document on cisco said that HTTP trigger only support on Pre or IVR license. Is any other method I can do the HTTP request.
The ability for your UCCX system to retrieve web resources is not limited to Premium. You can do this in enhanced.
The feature you are speaking of, is HTTP Triggers, wherein, UCCX acts as a web server, and accepts web requests, in which you as the administrator design a workflow which should result in an HTTP response to that client.
set http_response = url[www.google.com]
You can retrieve the google homepage in enhanced.
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We do have Enhanced and we are trying to utilize HTTP triggers. When defining a application, we see that HTTP trigger is not an option. Are you saying we can accomplish this by creating a Workflow Group? We want to be able to have the Agents and Supervisors view Service Level stats real-time from a browser or phone.
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