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UCCX SCRIPT_CLARIFICATION

Dear All - We are facinf issue in UCCX Script, Where prompt is getting played even there is no play prompt optin in Script, Below is the flow.

1. First it check for Time of Day, IF its working Hours then it will go to Lable "langselMenu"

2. In langselMenu lab el we have defined the CSQ and set the label to Transfer

3. Once the call it hit transfer, its playing ringback prompt as configured on Script.

4, After which its playing Welcome prompt which is not Configured in Script and trabsferring the call to agent, Aactually its suppose to trasfer CSQ directly after palying Ringback prompt

Even i checked with debuuging, Where Welcome prompt palying excaltly at CSQ level.

Is there any way, Where sytem can play prompt which is not configured in Script, No MOH option enabled for Trigger in CUCM.

Aattached Script and Logs for the same, Can you please advise how to narrow down the issue.

Trigger = 7366

ANI = 90561194556

SIVANESAN R       

SIVANESAN R
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