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UCCX Script Question

Is is possible to change the calling name prior to transfering the call to an extension.  We are in the process of changing our script to send some calls to non agents and we could like for them to be able determine from the Calling Name what the call is for.

Thanks,

Joe

1 ACCEPTED SOLUTION

Accepted Solutions
Super Bronze

Re: UCCX Script Question

Hi

Not sure if you can do it via scripting (anyone?) but the other solution would be to set up a CTI Route Point with a recognizable name (e.g. 'Department 1'). Forward that to the hunt pilot, and then send your calls to the CTI RP.

Call should then show up as 'Forward for Department 1'.

Regards

Aaron

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Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
2 REPLIES
Super Bronze

Re: UCCX Script Question

Hi

Not sure if you can do it via scripting (anyone?) but the other solution would be to set up a CTI Route Point with a recognizable name (e.g. 'Department 1'). Forward that to the hunt pilot, and then send your calls to the CTI RP.

Call should then show up as 'Forward for Department 1'.

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Re: UCCX Script Question

You cannot do it via scripting.  The script does not support the calling name feature.

Anthony Holloway

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