UCCX Script : Which step to be used ?

[Chts]

Hello,

I'm desinging a UCCX script ,

I  would like to play back caller voice mail message to the caller for  review , I appreciate if  you could  advise me which step to be used in  the situation?

Thank you in advance for any help you can provide.

[Jonathan Schulenberg]

Once you capture the message into a Document-type variable with the Recording step you can just use a Play Prompt step to play that variable back to the contact.

[Chts]

Hello Jonathan,

Thanks alot for your advise, it should works.. but In my case I have created a variable RecordVM with type Document and value DOC[], Please find the enclosed script for your reference and advise me the syntax please.

[Gergely Szabo]

Hi,

try casting Document into Prompt like

Play Prompt: (Prompt) RecordVM

G.

[Chts]

Hello Gergely,

Thank you so much for advise, I tried in the play Prompt ->Prompt : (prompt) RevordVM , But there an Prompt Lexical error , Could you please suggest me if any other way to accomplish the same.

[Gergely Szabo]

Can you post a screenshot of the error message, please.

[Gergely Szabo]

Hi,

are you sure you got that right?

It should look like this:

G.

[Chts]

Hi,

Thanks for your replies.

I tried the same ,Please find the enclosed screenshot for your reference.

[Gergely Szabo]

This is strange.

What if you try (Prompt) RecordVM (notice the space between ) and R)

g.

[Chts]

Hi ,

tried , no luck.

Any other advises please

[Gergely Szabo]

Then TAC - sorry, but Prompt and Document are almost the same, so it should work.

G.

[Chts]

Also tried this way in play prompt : P[RecordVM} , it has  accepted there is no error , but not palying back to caller when call flow reaches this Play Prompt.

Another thing , Without play back to callers voice message if I send mail directly  to the  customerservice mail ID , I get VM.wav to the mail attachment . I think it should be RecordVM.wav right? Can any body clarify me the same please.

[Chts]

Thanks for your replies  Gergely , No problem.