I'm desinging a UCCX script ,
I would like to play back caller voice mail message to the caller for review , I appreciate if you could advise me which step to be used in the situation?
Thank you in advance for any help you can provide.
Once you capture the message into a Document-type variable with the Recording step you can just use a Play Prompt step to play that variable back to the contact.
Thanks alot for your advise, it should works.. but In my case I have created a variable RecordVM with type Document and value DOC, Please find the enclosed script for your reference and advise me the syntax please.
Thank you so much for advise, I tried in the play Prompt ->Prompt : (prompt) RevordVM , But there an Prompt Lexical error , Could you please suggest me if any other way to accomplish the same.
Also tried this way in play prompt : P[RecordVM} , it has accepted there is no error , but not palying back to caller when call flow reaches this Play Prompt.
Another thing , Without play back to callers voice message if I send mail directly to the customerservice mail ID , I get VM.wav to the mail attachment . I think it should be RecordVM.wav right? Can any body clarify me the same please.