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New Member

UCCX Script

I am building a new script on the UCCX and I want to set a parameter that will log the button pressed on the phone (say a user hits a menu and presses 1, I want the system to carry that over to the next script) so I can set and (IF varible) that says if the user pressed 1 go to and if not go to someplace different. ANyone every did this sort of script

3 REPLIES

Re: UCCX Script

I think what you are asking for is having session data follow the caller around.

Look into the Set Session Info and Get Session Info steps.

UCCX Editor Step Reference [PDF]

http://tinyurl.com/cjqqqp

Anthony Holloway

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VIP Super Bronze

Re: UCCX Script

In case you haven't figured this out yet: You'll need to have a session mapping ID to allow the next script to look this stored data up. The easiest mapping ID I've found for a call that remains active is the Implementation ID which you can get with the Get Contact Info step.

New Member

Re: UCCX Script

Thank you for the post. THat is very helpful information.

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