UCCX Scripting question - Call redirect or subflow
I have a question about a script I am writing.
For simplicity, lets say that my script is as follows:
1 – Queue call to agents in skillset 1 (Direct telephone number 204-555-1001) (Either call a subflow or call redirect)
2 – Queue call to agents in skillset 2 1 (Direct telephone number 204-555-1002) (Either call a subflow or call redirect)
3 – Queue call to agents in skillset 3 (Direct telephone number 204-555-1002) (Either call a subflow or call redirect)
Since each of the menu options will have their own direct telephone number I realize that I need the following:
1) A main script set up as an application with an extension number (and external number)
2) Additional scripts for each menu option, set up as applications with individual extension numbers (and external number)
My question is as follows: for each menu option, is it better to use the call redirect step which will transfer to the specific application’s extension or should I use subflows? Also, if I use subflows, the first step in the script would have to be an “if statement” that checks whether the call has been accepted and if not, the call would have to be accepted. How is this done( I remember reading this somewhere, but can't remember where)?
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.