wondering if someone can shed some light here. currently one of our customer has a script in uccx which records a message from them if the caller waits too long for a agent to answer and then sends it to an email. pretty much like voicemail but but we are not engaging unity connection on this. all done within the script.
now they want it such that, not only it sends the email with the mssage attached, but also call an on-call phone to remind them in 15min of the message. but then again, if the emial not addressed within that time 15 min this notification of phone call should be sent out. they wanted to know if this can be done within the script so it will be helpful for reprting. I know we can send it to unity connection for voicemail and setup notification devices (phone call) to trigger in 15 min and so. but they would prefer it wihtin the script. i cannot think of anything. but any ideas are welcome here.
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