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New Member

UCCX Scripting to transfer call to service when office closed.

I am pretty new to scripting and need some assistance.  I have a simple script for UCCX that checks the date and time to determine if the office is open.  I have the script working for when the office is open, which is step one.  Now I have to be able to get the script to make a call to an answering service during closed hours/days.  I am just not sure which action to choose from the menus.  I am guessing that it is one of the Call Contact actions, but not sure.

Any help would be appreciated!

1 ACCEPTED SOLUTION

Accepted Solutions

Re: UCCX Scripting to transfer call to service when office close

Hi,

your best bet would be the Call Redirect Step.

Give it a try.

G.

3 REPLIES

Re: UCCX Scripting to transfer call to service when office close

Hi,

your best bet would be the Call Redirect Step.

Give it a try.

G.

New Member

Re: UCCX Scripting to transfer call to service when office close

Played with it a bit and that seems to work great.  Thanks for the fast response!

New Member

Re: UCCX Scripting to transfer call to service when office close

netbakter,

Have you come across an issue when using Call Redirect step? I'm using it to redirect the call to an extension (in an AA like environment). I notice the system marks it as Aborted - com.cisco.app.ApplicationTaskInactiveException in the Aborted and Rejected Call Detail Report when the other party doesn't pick up the call. Is this normal?

Thanks!

-JT-

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