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New Member

UCCX: Silent monitoring is not working and recorded file is also not playing

Hi,

Running UCM 8.5 cluster with UCCX 8.5.

In CSD, silent monitoring is not working.

Windows XP OS is running on supervisor desktop. when i select the agent
then the silent monitoring icon will highlighted once i click on the icon,
after 5-7 seconds i am getting an error "Silent monitoring session has
failed".

Not able to playback the recorded files:

I can able to record and the file size is 2.6mb for approximate 3min
recording.When i tried to play from supervisor record viewer it is playing
but no voice is coming. And i downloaded using play & save option and
tried to play the .wav file but i can't hear any voice.
Problem is while playing back the recorded file. I can able to see the
recorded files in the UCCX.

Please help me out!!!

Thanks & Regards,

Krishna

5 REPLIES
VIP Super Bronze

UCCX: Silent monitoring is not working and recorded file is also

It's likely the same problem: CAD is not forwarding packets to CSD or the CCX recording service. Two common causes for this are:

  1. The phone is not spanning to the PC port or does not allow PC Port VLAN Access. Change these options to true on the phone's configuration in CUCM.
  2. The NIC of the agent's PC running CAD is not processing 802.1q-tagged Ethernet frames. It must not drop these and pass them into the Windows NDIS stack for CAD to get them. Google is your friend here; this commonly requires registry changes to make the NIC process the packets.
New Member

UCCX: Silent monitoring is not working and recorded file is also

Hi. I have the same problem and I fixed it. As a Jonathan mentioned above in my case I has a INTEL NIC card whitch processing 802.1Q tagg not correct. According with Intel documentation :

http://www.intel.com/support/network/sb/CS-005897.htm?wapkw=005897

I have a Lenovo T410/420 laptops and after a new key creating (MonitorMode DWORD string at the registry) RTP stream is working.

UCCX: Silent monitoring is not working and recorded file is also

Please check if your NIC is in the below listed supported list,

http://www.cisco.com/en/US/prod/voicesw/custcosw/ps5693/ps14/prod_system_requirements0900aecd800e3149.pdf

Thanks,

Anand

Super Bronze

UCCX: Silent monitoring is not working and recorded file is also

Hi

There is a splkdump.exe program in the prog files\cisco\desktop\bin (or thereabouts) folder that you can run to test whether you are seeing the packets from the phones. Run that and make a call, and you can see if the packets are being picked up.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

UCCX: Silent monitoring is not working and recorded file is also

As  far as I remember now it is calling NICQ.exe utility

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