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New Member

UCCX simultaneous ringing

Hi all,

Is it possible to have all the agent phones( in a specific resource group) ringing simultaneously when a call comes in a CSQ.

I couldn't find any such option in resource group configuration.

thanks

Simranjeet

2 REPLIES
VIP Super Bronze

Re: UCCX simultaneous ringing

Nope. The call will be offered to one resource [agent] at a time based on the logic you have set. The length of time the call is offered to the agent is controlled by the timeout parameter on the Select Resource step.

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New Member

Re: UCCX simultaneous ringing

Thanks a lot Jon for clarification.

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