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UCCX Skills Based Routing - Resource Selection Criteria

Hello -

I'm working on developing a couple of new CSQ's that I'll be performing skills based routing in. My selection criteria in one will be least skilled, and the other will be most skilled. Let's say I have two agents logged in with the same skill level - what is the backup resource selection criteria (i.e., round robin, longest idle, etc.)?

Thx!

Darren

1 REPLY

UCCX Skills Based Routing - Resource Selection Criteria

Hi Darren,

The tie breaker for skills based routing is logest idle.

Anthony Holloway

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Anthony Holloway

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