UCCX Skills Based Routing - Resource Selection Criteria
I'm working on developing a couple of new CSQ's that I'll be performing skills based routing in. My selection criteria in one will be least skilled, and the other will be most skilled. Let's say I have two agents logged in with the same skill level - what is the backup resource selection criteria (i.e., round robin, longest idle, etc.)?
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...