Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

UCCX SMS

I have a customer with UCCX 7 and they want to integrate with a sms solution (for inbound calls)

what options are there from cisco?

1 REPLY
Green

Re: UCCX SMS

If CRS can send an email, you can make this work with email-SMS gateways out there in wonderland. A similar question was asked recently for SMS from CVP. Search - you may find it relevant.

Whoops - that's for outbound. Now I read it again and you are interested in SMS inbound. That's a bit harder - you need an SMS-email gateway in house that sends emails to a well known address, and have CRS monitor that POP3/IMAP mailbox and have email agents. The basic one should work - or you need EIM.

Regards,

Geoff

1336
Views
0
Helpful
1
Replies
CreatePlease to create content