UCCX String Length

[taki miller]

Hello everyone, need your help. We are have a issue when people call into an application, they get the prompt to choos a menu option or a 4 digit extension. However, when they enter 4 digits, somtime the systems adds on an extra digit and send the call to a sub-menu of the 4-digit extension.

Thanks, Taki

[Anthony Holloway · Accepted solution]

What step are you using to prompt the caller for the choice?  Menu?  Get Digit String?  Something else?

Have a look at this recent post I made, regarding this very feature:

https://supportforums.cisco.com/message/4005812#4005812

Anthony Holloway

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[taki miller]

Thanks for your help.

[taki miller]

Anthony,

I am wondering if you can help me a bit more. If not, thanks a lot.

The problem is with the script logic.

Taking example 1234 as an extension.

We are using first get digit string to get the 1 out of 1234.

Next, when it reaches the next get digit string, it waits for 3 more digits, which the caller by mistake pressed in the first get digit string.

So it has a 1, it times out on second get digit string and goes to their personal line menu.

Your logic says, 1 + 234.

1 is ok. But 234 are received by system in the first get digit string.

Caller thinks they have given the number and they wait.

In the background, get second get digit string times out and goes to the personal line of 1.

I would like to simply fix the scirpt, not redesign it. Thanks in advance.