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New Member

UCCX Supervisor Desktop

I am running UCCX 4.5(1) and Supervisor Desktop 6.1(1). In the supervisor console I am having an issue where agents seem to disappear and reappear. They are in various states: Talking, ready, not ready, etc... The agent just goes away and reappears again. It has no information as to a state change but it does affect the time ready or not ready. Agents are still available for calls during this time. Has any one seen this?

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New Member

Re: UCCX Supervisor Desktop

We had the same issue, and for us it was a CSA issue. We had to move agents into the correct groups for them to show in the Supervisor console. If you are running CSA on your machines, this may very well solve your issue.

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