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UCCX System Prompt Multi Language Issues

I have a Bilingual script running Spanish and English languages, the system is required to play Current date and Pricing and although the system was initially installed for EN_US, the customer wanted to add a second language option - ES_MX language.

We modified the script, by adding the Menu option and Set Contact Info step for Spanish branch.

All good, BUT Problem is after caller selects the menu option for Spanish, script plays spanish language until it gets to the System Prompt that is supposed to play back the Date of Today and Price for Today. It switches from Spanish to English, then goes back to Spanish and continues to play in Spanish.

TAC recommended a reboot of the CCX engine, because they thought that the system is not refreshing the script when it comes to that particular code.

Unfortunately that did not fix the issue.

I also looked at these two links below:

https://supportforums.cisco.com/thread/2080962

https://supportforums.cisco.com/docs/DOC-13933

Is this a system limitation, has anyone ran into this issue before, what was the fix?

2 REPLIES

UCCX System Prompt Multi Language Issues

Hi, could you please attach the script or at least screenshots of the relevant parts.

Thanks.

G.

New Member

Re: UCCX System Prompt Multi Language Issues

Here is a screen shot of the relevant code

Thank You!pricingCode.png

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