UCCX System promtps list

[Vinay K M]

Hi,

please let me know from where can  i get the document containing the pre recorded system prompts with naming and description

Best regards

VInay

[brian1mcc]

Check this out ...

https://supportforums.cisco.com/docs/DOC-13933

[Jonathan Schulenberg]

I just noticed that the G711 ZIP file got dumped from the document. It's been re-uploaded and should be available.

[Vinay K M]

Thanks Jonathan ,

But is there a PDF or Excel which contains the prompts label,with prompt description.

for example

SNU/enter_pin.wav   please enter your pin

/gen/date/jan.wav     January

Actually this is customer requirement , they want to record prompts and overwrite the system prompts with there own.

I have actually shared the g711 folder but they need document to share it to studio.

Best regards

Vinay

[Jonathan Schulenberg · Accepted solution]

No there is not. You're welcome to do this and add such an attachment to that document though.

Also: You cannot overwrite or modify system prompts.

-Regards,

Jonathan Schulenberg

*This message was sent from my phone; please forgive brevity and misspellings.

[Vinay K M]

Please let us know.

How to replace the user recorded system prompts to play the system grammar,

[Vinay K M]

What about the below link

https://supportforums.cisco.com/message/3346251#3346251

[Jonathan Schulenberg]

That will work. He's explaining how to get the MIVR engine to not look in the system prompt repository essentially.

[PCHoldmann]

It doesn't include the text of the prompts, but here's a list of the prompt names: http://routeswitchblog.com/2013/12/06/uccx-system-prompt-list/