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New Member

UCCX System promtps list

Hi,

please let me know from where can  i get the document containing the pre recorded system prompts with naming and description

Best regards

VInay

1 ACCEPTED SOLUTION

Accepted Solutions
VIP Super Bronze

Re: UCCX System promtps list

No there is not. You're welcome to do this and add such an attachment to that document though.

Also: You cannot overwrite or modify system prompts.

-Regards,

Jonathan Schulenberg

*This message was sent from my phone; please forgive brevity and misspellings.

8 REPLIES
Silver

UCCX System promtps list

VIP Super Bronze

UCCX System promtps list

I just noticed that the G711 ZIP file got dumped from the document. It's been re-uploaded and should be available.

New Member

UCCX System promtps list

Thanks Jonathan ,

But is there a PDF or Excel which contains the prompts label,with prompt description.

for example

SNU/enter_pin.wav   please enter your pin

/gen/date/jan.wav     January

Actually this is customer requirement , they want to record prompts and overwrite the system prompts with there own.

I have actually shared the g711 folder but they need document to share it to studio.

Best regards

Vinay

VIP Super Bronze

Re: UCCX System promtps list

No there is not. You're welcome to do this and add such an attachment to that document though.

Also: You cannot overwrite or modify system prompts.

-Regards,

Jonathan Schulenberg

*This message was sent from my phone; please forgive brevity and misspellings.

New Member

UCCX System promtps list

Please let us know.

How to replace the user recorded system prompts to play the system grammar,

New Member

UCCX System promtps list

VIP Super Bronze

UCCX System promtps list

That will work. He's explaining how to get the MIVR engine to not look in the system prompt repository essentially.

New Member

UCCX System promtps list

It doesn't include the text of the prompts, but here's a list of the prompt names: http://routeswitchblog.com/2013/12/06/uccx-system-prompt-list/

--------------------------------- Please rate helpful posts Visit me a http://www.routeswitchblog.com
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