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UCCX Trigger Range and Reporting Question

Hello Everyone:

 

I are using a wildcard trigger so that instead of having 30 triggers to one application, I can just leverage that one trigger.  That part is working great, however the issue is that when looking at reports we are only seeing the Wildcard Trigger and not the full extension.  Specifically we are looking at the Abandoned Call Detail Activity Report.  We want to pull out calls for each trigger as each trigger represents a different location.  Is there a way to expose the "Original Called Number" field to get this data?  That way the called number will be the range it hit, with the Original Called Number field being the specific location.  I'm hoping there is a way to get this data, outside of developing a custom report.  Any help would be appreciated - Thanks!

 

Sean

1 REPLY

Sean, You will need to create

Sean,

 

You will need to create a custom report for this.

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