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UCCX - unable to covert file to wav after downloading from server

Hello,

 

I have been following the link below to download UCCX recordigns from the server to my PC.

http://www.uccx.net/wp-content/uploads/2013/08/CAD-Troubleshooting-Guide-9.0.1.pdf

I was able to get it work correctly on an XP machine.

When I tried configuring this on WindowsServer 2008, the conversion step doesn't work.  It says, This recording has already been coverted.  Continuing.."

 

I don't see the Desktop_wav folder that should be created.  If anyone has encountered this please let me know.

 

Thanks,

 

AK

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Community Member

Cisco Unified CCX

Cisco Unified CCX Administration

System version: 9.0.2.10000-71

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