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UCCX Undefined Prompt Syslog

Hi,

I am receiving syslog erros stating that my UCCX server has an undefind user or system prompt. I cannot find any reference to this prompt in any of my scripts, does anyone know how to tell what application/script is causing this message to be generated? Here is an extract from the MIVR log:

"%MIVR-PROMPT_MGR-3-UNDEFINED_NAME_PROMPT:Undefined user or system prompt: Name=PARTIALBOOKING\promptBlank,Type=com.cisco.prompt.UserPrompt,Transcription=null,Language=en_GB,Exception=com.cisco.prompt.UndefinedPromptException: user prompt 'C:\Progra~1\wfavvid\Prompts\user\en_GB\PARTIALBOOKING\promptBlank'

2000388: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION:com.cisco.prompt.UndefinedPromptException: user prompt 'C:\Progra~1\wfavvid\Prompts\user\en_GB\PARTIALBOOKING\promptBlank'

2000389: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.impl.PromptManagerImpl.resolve0(PromptManagerImpl.java:2192)

2000390: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.impl.PromptManagerImpl.resolve(PromptManagerImpl.java:2463)

2000391: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.NamePrompt.appendTo(NamePrompt.java:438)

2000392: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.appendPrompt(CMTDialogImpl.java:165)

2000393: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl.run(CMTPlayPromptDialogImpl.java:129)

2000394: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl$ActionImpl.run(ApplicationManagerImpl.java:7750)

2000395: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.doInterruptible(ApplicationManagerImpl.java:7553)

2000396: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.dialog.DialogObjectImpl.invoke(DialogObjectImpl.java:632)

2000397: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl.invoke(CMTPlayPromptDialogImpl.java:77)

2000398: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.steps.ivr.OutputStep.myExecute(OutputStep.java:247)

2000399: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.steps.ivr.OutputStep.execute(OutputStep.java:132)

2000400: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)

2000401: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)

2000402: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)

2000403: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)

2000404: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382)

2000405: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)

2000406: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)

2000407: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702)

2000408: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)

2000409: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)

2000410: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)

2000411: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)

2000412: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)

2000413: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)

2000414: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)

2000415: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)

2000416: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)

%MIVR-PROMPT_MGR-3-UNDEFINED_NAME_PROMPT:Undefined user or system prompt: Name=PARTIALBOOKING\promptBlank,Type=com.cisco.prompt.UserPrompt,Transcription=null,Language=en_GB,Exception=com.cisco.prompt.UndefinedPromptException: user prompt 'C:\Progra~1\wfavvid\Prompts\user\en_GB\PARTIALBOOKING\promptBlank'

2000388: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION:com.cisco.prompt.UndefinedPromptException: user prompt 'C:\Progra~1\wfavvid\Prompts\user\en_GB\PARTIALBOOKING\promptBlank'

2000389: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.impl.PromptManagerImpl.resolve0(PromptManagerImpl.java:2192)

2000390: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.impl.PromptManagerImpl.resolve(PromptManagerImpl.java:2463)

2000391: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.prompt.NamePrompt.appendTo(NamePrompt.java:438)

2000392: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.appendPrompt(CMTDialogImpl.java:165)

2000393: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl.run(CMTPlayPromptDialogImpl.java:129)

2000394: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl$ActionImpl.run(ApplicationManagerImpl.java:7750)

2000395: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.doInterruptible(ApplicationManagerImpl.java:7553)

2000396: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.dialog.DialogObjectImpl.invoke(DialogObjectImpl.java:632)

2000397: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTPlayPromptDialogImpl.invoke(CMTPlayPromptDialogImpl.java:77)

2000398: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.steps.ivr.OutputStep.myExecute(OutputStep.java:247)

2000399: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wf.steps.ivr.OutputStep.execute(OutputStep.java:132)

2000400: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)

2000401: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)

2000402: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)

2000403: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)

2000404: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:382)

2000405: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)

2000406: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)

2000407: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:702)

2000408: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)

2000409: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)

2000410: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)

2000411: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)

2000412: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)

2000413: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)

2000414: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)

2000415: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)

2000416: Feb 23 11:07:57.370 GMT %MIVR-PROMPT_MGR-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)"

Thanks

Carl Messer

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1 ACCEPTED SOLUTION

Accepted Solutions

UCCX Undefined Prompt Syslog

Hi,

Please check in the below path in the UCCX box,

'C:\Progra~1\wfavvid\Prompts\user\en_GB\PARTIALBOOKING\promptBlank

Looks like from the logs that you have Undefined user or system prompt here.

Also check if any of your existing scripts are pointing to this path.

Hope it helps,

Anand

2 REPLIES

UCCX Undefined Prompt Syslog

Hi,

Please check in the below path in the UCCX box,

'C:\Progra~1\wfavvid\Prompts\user\en_GB\PARTIALBOOKING\promptBlank

Looks like from the logs that you have Undefined user or system prompt here.

Also check if any of your existing scripts are pointing to this path.

Hope it helps,

Anand

Community Member

UCCX Undefined Prompt Syslog

I found the problem in an old script, it was pointing to a prompt which didn't exist.

Thanks

Carl

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