UCCX 7.0 went EoS last year so that is not an option
You can do a direct upgrade from 5.0(2) to 8.0 so if you can hold of the 8.0 upgrade media you can use that as an interim step. The license files you will get when registering your PAK codes should be ok with both 8.0 and 8.5.
Thats incorrect regarding uccx 7 going end of support, its still a valid recommended path to upgrade and you will be provided licenses for the same , please check our compatibility matrix and the recommended upgraded paths to 8.5
Let me know if you need the compatibility matrix and I can send the same out
-Of course you can upgrade to 8.0 and then move to 8.5
-7.0 is still being supported and thats incorrect abt the EOS
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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