UCCX upgrade from from Release 7.0 to 8.5

[Lewton]

Planning to upgrade from Release 7.0 (1) SR04ES02_Build023 to Release 8.5.11003-32 (SU3). Does anyone have a simple step-by-step guide, powerpoint they can share? I understand first I have to apply a SR5?

Any assistance would be greatly appreciated -

[Chris Deren]

Have you read the install/upgrade guide? It should cover everything you need.

Chris

Sent from Cisco Technical Support iPhone App

[Lewton]

Great, can you the link to the install/upgrade guide?

[mdfull2]

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/uccx851_ug.pdf

[anchoudh]

Hi Lewton,

You need to bring your current system to UCCX 7.0(1)_SR5 and than perform the upgrade to 8.5 version.

Unified CCX 8.5(1) offers a direct solution for Cisco Unified CCX 7.0(1) SR5 or

7.0(2) to upgrade to Unified CCX 8.5(1).

Hope this helps.

Anand

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