Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

UCCX Upgrade - Historical Report Plugin

I am upgrading via transition to new hardware from IPCC 4.0(5) to UCCX 7.0(1)SR05.  I have a VM that runs Windows XP to generate the historical reports on a Daily, Weekly, and Monthly basis (another server then logs in, picks up the reports, and emails them).  The question is can I just upgrade the reporting client on that XP machine, and keep all my previously generated settings and schedule, or will I have to recreate all of that?  We have 20-ish CSQ's, and at 3 reports per CSQ being generated at 3 different schedules it will be quite a bit to recreate this.

So, has anybody done this successfully?



Everyone's tags (4)
VIP Super Bronze

Re: UCCX Upgrade - Historical Report Plugin

It does not retain this by default; however, you should be able to save the report settings within the HRC (File > Save) and then open a saved report configuration once you upgrade to the new client version. You may want to practice this prior to upgrading to ensure you have valid saved files.

Please remember to rate helpful responses and identify helpful or