UCCX Upgrade Media

[acomiskey]

Could someone please tell me how to go about getting UCCX 7 upgrade media?

I recently got a UCSS contract which should allow me to upgrade but cannot figure out how to get the media. The PUT tool only allows upgrades to version 8.x+.

TAC was no help and told me I needed to buy it? Isn't that what I bought UCSS for?

Anyway, this has been going on for over a year now, if anyone could help me out it would be greatly appreciated.                  

I am currently on 5.0.2 and would like to go to 7.x.

[Gergely Szabo]

Hi,

as far as I know you can order media kits, for 20-30 dollars if I am not mistaken, but you won't have the licenses.

And as far as I know you can't upgrade to something that has already past its EoL date.

Take a look at this:

http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps7236/end_of_life_notice_c51-627280.html

The last day to renew your support contract was April 17th this year (2012).

Is UCCX 8.x not an option for you? I mean UCSS is great because you can have all the latest stuff as long as you're at the party.

G.