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New Member

UCCX upgrade,

                   Hi,

I have one doubt,

if i upgrade UCCX it is required to upgrade CAD also. or not required.

Regards,

Baskaran.M

Everyone's tags (2)
3 REPLIES

Re: UCCX upgrade,

Hi Baskaran,

Yes. When you upgrade your UCCX, CAD also has to be upgraded. Could you please tell me from what version to what version you are upgrading.

Once you upgarde UCCX (assuming to 8.x release), you need to run the CAD client config tool, and whenever you launch the CAD\CSD\CDA it will automatically get upgraded.

Hope it helps.

Anand

Please rate helpful posts by clicking on the stars below the right answers !!

New Member

Re: UCCX upgrade,

Yes, it's my understanding that each UCCX has it's own unique CAD version, and that prior or future CAD version will not work.

Hall of Fame Super Silver

UCCX upgrade,

Not necessarily, refer the below compatibility guide for CAD version that comes with each UCCX release:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

HTH,

Chris

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