I am having an issue with a script designed for on the fly prompt recording. I have the script setup where it will authenticate the user but it appears to fail the upload prompt step. We are using UCCX 7.0(1). The file is being written to disk fine but not uploaded to the repository. Are there any logs or traces that I can find out what is happening. I have set the user field in the upload prompt step to User[joe.harbison] which is the user that I am authenticating with the pin.
I have saved the scripts and refreshed the application. Any changes that I make I can verify when I call into the system. I am able to record the prompt fine but I continue to have issues with the system uploading the prompt into the repository.
The Authenticate Step appears to work fine...I have it set to go to upload lable on success. It appears to go there and I get a prompt from the unsuccessfull branch of the Upload step. I have a variable set for userid and it is set for null and is set as a parameter. The Upload step is set for User: User[joe.harbison] which is the same as the useridString "joe.harbison". How can I set the User parameter to reflect the user that I want to use for authentication?
I got this to work by using the Get User step to correlate the String useridstring variable to the User userid variable. Is there a way to save the prompt into the specific folder in the Repository. Most of my prompts are located in default\Folder Name ...I want to be able to upload the prompt into the correct folder.
I haven't been able to get even the authentication working. The AuthenticateUser step seems to want a String variable as the username, but yet the Upload Prompt step definitely asks for a User variable - how do you correlate the two?
I was able to get the Authentication working using the 'Authenticate User' step. I was then able to Upload Prompts into a folder. In the Upload Prompt step I defined the "Name" to be a String variable. Then for that variable I used a Value of "HelpDesk\Welcome.wav"
Welcome.wav was the name of the prompt and HelpDesk was the name of the folder (created in C:\Program Files\wfavvid\Prompts\user\en_US on the IPCC Express server). Running version 7.0(1).
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...