I will be upgrading my UCCX v5.0(2) to v8.x in the near future and am trying to find out if there is much difference in the agent desktop interface? I'd like to prepare the end users for changes in the CAD interface if there are any. Has anybody moved to v8.x yet and if so, could you advise on any differences the agents may need to be aware of in the 8.x agent desktop?
Major changes between the versions are more feature driven but the operation and look remain basically the same.
Extension Mobility Cross Cluster Enhanced Cisco Agent Desktop extension mobility support to include telephone devices registered across a CUCM cluster.
Support for CAD to XMPP Gateway CAD and CSD can communicate with the new XMPP-based Cisco Unified Personal Communicator via the CUP XMPP Gateway
Independent Client Configuration Package for Automated Deployment Agent, Supervisor, and Desktop Administrator installation files (MSI) are available independent of the server installation. These are configured using an MSI utility that can be executed from a windows PC
You can find the documentatation for the agent desktop here:
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...