UCCX V8.5 DNS Requirement

[iwearing]

Hi,

I will be upgrading an existing V7.0(1)SR05 UCCX server to V8.5(1) HA using PUT.

The admin guide states that DNS must be enabled on the UCCX servers. I do not currently have DNS enabled on the V7 server. Is this a mandatory requirement or recommended. If I must have DNS configured could somebody please expalin why.

thanks

Ian.

[anubhati]

As per page 10 of the installation guide DNS configuration is Manadatory

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/uccx851ig.pdf

There is a defect out there in regards to this

CSCtk05428    Need to document DNS config as mandatory for UCCX installatation

hope this helps

Anuj

[iwearing]

Anuj,

Thanks for this.

I trust that the UCCX Servers do not need to be part of the corporate domain and could be configured in their own domain ie

UCCX_Pub@uccx.com, with A and PTR records configured on the DNS servers.

thanks

Ian.

[david.macias]

they don't have to be in the AD, they can resolve to anything in DNS, you just need to put the a and reverse lookup record in the DNS.

david

[iwearing]

David,

When configuring DNS client on the UCCX server, (in my case from cli as the server is already configured) I have to config a domain name.

Id imagine that the A and PTR records must be configured on DNS to resolve to the hostname of the uccx server in the configured domain?

[david.macias]

Correct.

david