We're at UCCX v8.0(2) SU2, and preparing to upgrade. Our plan was to go to v8.5 SU4, but I see 9.0(2) is out. I've read the release notes, and checked the SRND and compability matrix. It looks like with our hardware and CUCM environment we could support either.
So my question is, from a high level what are some of the differences between the versions? Is 9.0(2) a major change from 8.5? Is 9.0(2) still too new -- would 8.5 be considered more stable? Any other factors to consider?
CUIC is included at no cost. However note that if you choose to use CUIC you will be unable to use the HRC, not really life ending but it is a change and in my experience existing call centers don't like change.
That being said, CUIC is a pretty decent interface and a step above HRC; especially if you're doing custom reporting.
Also note, that there is a common misconeption with CUIC because of its bigger brother that there is a premium license you can buy for it. This is not the case for CUIC in respect to the UCCX platform.
CUIC is included at no cost, also note that it is on-box. You do not need to order CUIC separately for UCCX deployments. Ordering guide is in the same place as always. Check with your CAM if you have any issues getting to it.
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