Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

UCCX v9 - Queue Stats

Found "queuestats.aef" in the script repository. There is a Create File Document step.    

ScreenHunter_03 Nov. 06 23.12.jpg         \

I have uploaded the html file to the default folder under Document Management

ScreenHunter_04 Nov. 06 23.16.jpg         

In the debug I am getting "no such file or dirctory" error.

ScreenHunter_02 Nov. 06 23.03.jpg

Do I have the location of the file right in the Create File Document step?

Thanks,
Solomon

  • Contact Center
1 ACCEPTED SOLUTION

Accepted Solutions

Re: UCCX v9 - Queue Stats

That's unfortunate.  This script will not work in UCCX 9 without a few modifications.

I haven't seen the script myself, but from the screenshots you sent, you'll have to change from reading/writing to the local disk to reading/writing to the Document repository.  That means, no more Create File Document or Write Document steps.

Since you said you have uploaded the HTML to the default language folder in the repo, you would then change your script's Create File Document step from:

doc = Create File Document ("C:\Program Files\wfavvid\Documents\user\en_US\queueStats-template.html")

To a Set step like this:

Set doc = DOC[queueStats-template.html]

You see, DOC[] is used for accessing files in the repository and FILE[] is used for accessing files on disk.

There maybe other errors in this free script, so post back if you find more.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.

Anthony Holloway Please use the star ratings to help drive great content to the top of searches.
2 REPLIES

Re: UCCX v9 - Queue Stats

That's unfortunate.  This script will not work in UCCX 9 without a few modifications.

I haven't seen the script myself, but from the screenshots you sent, you'll have to change from reading/writing to the local disk to reading/writing to the Document repository.  That means, no more Create File Document or Write Document steps.

Since you said you have uploaded the HTML to the default language folder in the repo, you would then change your script's Create File Document step from:

doc = Create File Document ("C:\Program Files\wfavvid\Documents\user\en_US\queueStats-template.html")

To a Set step like this:

Set doc = DOC[queueStats-template.html]

You see, DOC[] is used for accessing files in the repository and FILE[] is used for accessing files on disk.

There maybe other errors in this free script, so post back if you find more.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.

Anthony Holloway Please use the star ratings to help drive great content to the top of searches.
New Member

UCCX v9 - Queue Stats

Thanks Anthony, got it working with the "Set doc" step.

Solomon

200
Views
5
Helpful
2
Replies