Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

UCCX ver 7.0 Outbound CSV file

Hi,

UCCX ver 7.0 Premium.

I created a test file with one contact.

When I import the file, I get the following message:

File name Test Outbound.txt

Number of contacts imported successfully:1

Contacts with invalid phone01 field not imported.

Number of contacts not imported:4

Invalid phone number fields are not allowed.

Please could somebody explain what this means? I've copied the details of the file below (is there a problem with the syntax?):

accountNumber,firstName,lastName,phone01,phone02,phone03

3549,Joe,Bloggs,441159009007,11702,11705

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Green

Re: UCCX ver 7.0 Outbound CSV file

You don't need this line in your csv file.

firstName,lastName,phone01,phone02,phone03

20 REPLIES
Green

Re: UCCX ver 7.0 Outbound CSV file

You have carriage returns in your csv file. Remove them and the error will go away. Please rate if this does the trick.

Community Member

Re: UCCX ver 7.0 Outbound CSV file

Hi

Thanks for the quick response. I now get:

Number of contacts imported successfully:1

Contacts with invalid phone01 field not imported.

Number of contacts not imported:1

Invalid phone number fields are not allowed.

Does this mean that I have successfully imported the contact?

PS Sorry to ask a dumb question, first time I've configured outbound dialer!!

Green

Re: UCCX ver 7.0 Outbound CSV file

Post your .txt file.

To see number of contact, go to subsystems, outbound, campaigns, look at remaining contacts.

Community Member

Re: UCCX ver 7.0 Outbound CSV file

Hi

Under subsystems> outbound> campaigns the remaining contacts is 1.

Under campaign report I see a status of pending.

Problem is that the dialer does not present the Agent with a pop up window.

In CDA I have checked the 'Direct Preview' mode in the user interface window.

I've attached the file that I uploaded

Green

Re: UCCX ver 7.0 Outbound CSV file

No file attached.

Community Member

Re: UCCX ver 7.0 Outbound CSV file

Hi,

I attached the file a few times (done this before on another post so its worked in the past) but the file isn't getting attached. Maybe the system is still checking for viruses?

Anyway, I've copied and pasted the .txt details below:

firstName,lastName,phone01,phone02,phone03

Joe,Blogs,441159009007,11702,11705

Green

Re: UCCX ver 7.0 Outbound CSV file

You don't need this line in your csv file.

firstName,lastName,phone01,phone02,phone03

Community Member

Re: UCCX ver 7.0 Outbound CSV file

ok thanyou my friend,

I will give this a try tommorow and let you know if it works for me

Community Member

Re: UCCX ver 7.0 Outbound CSV file

This fixed the issue. Thanks. (I've rated your post).

Re: UCCX ver 7.0 Outbound CSV file

Hi, have you try if the second number of your list is dialed??..because when I upload my list the outbound system dials the first phone number, but never the second one.

Community Member

Re: UCCX ver 7.0 Outbound CSV file

Hi

I tested using contacts with two numbers. It worked fine for me. I used the CSV file attached (I ammended the names and phone numbers).

I was using UCCX 7-0-1-SR2.

Its possible that you are hitting the following bug:

CSCsx26644

Outbound Dialer will not advance to next phone number in record

This is fixed in UCCX 7-0-1-SR3

HTH

Gurmakh

Re: UCCX ver 7.0 Outbound CSV file

Yeah my .txt is like that, maybe I am running through that bug, as I told you in the other thread, my UCCX is a 5.0(2)SR02_Build045

Re: UCCX ver 7.0 Outbound CSV file

One question my friend, when the second phone number of the first contact of your list is dialed, it is dialed right after the first phone number was dialed?..or you have to wait for the system to dial the other members of the list to then dial the second phone number of the first person?

Community Member

Re: UCCX ver 7.0 Outbound CSV file

You have to wait for the system to dial the other members of the list to then dial the second phone number of the first person.

Same condition applies for answerring machine, fax if there is a second number, these numbers are dialed after the first number of all members in the list have been dialed.

Please rate this post

Community Member

Re: UCCX ver 7.0 Outbound CSV file

Ignore my last post...

it should have read:

You have to wait for the system to dial the other members of the list to then dial the second phone number of the first person.

Same condition applies for invalid number, not at home or fax if there is a second number, these numbers are dialed after the first number of all members in the list have been dialed. If there is no second number or if the call is re-classified as 'Do Not Call' the contact is closed.

If call is re-classified as 'answer-machine' or 'busy' the same number is retried after the first number for all of the members has been dialled.

Please rate this post

Re: UCCX ver 7.0 Outbound CSV file

Ok I gotted, thank you so much for your answers, that`s what I need to know!..I give you 5 for this post.

Community Member

Re: UCCX ver 7.0 Outbound CSV file

Top Man - Thanks

Community Member

Re: UCCX ver 7.0 Outbound CSV file

Hi guys.

I sold a CCX 9.0 recently to one of my customers. Is there any way to force to Outbound dialer to dial the 2 or 3 contact phone number right away instead of dialing all contacts first number and then dialing the second contact number in the list?.

The thing is that this procedure is not practical or functional to my client and now I have this issue that I have to solve.

Thanks for any help or workaround you may provide.

Community Member

Re: UCCX ver 7.0 Outbound CSV file

I just downloaded your atachement to try, but I got "Error importing contacts". It always show this message when I import some similar txt as yours, could you please tell me how to fixed this problem? By the way,I am using UCCX 7-0-1-SR05.

Community Member

Re: UCCX ver 7.0 Outbound CSV file

Its been over a year since I did any work on outbound dialer.

Attach your CSV file and I'll check it.

2032
Views
20
Helpful
20
Replies
CreatePlease to create content