I'm a UC engineer responsible for our IPCC Express environment. I'm trying to learn more about UCC Enterprise. I've started reviewing UCC Enterprise 7.5 SRND.
Does anyone have suggestions for other documentation for someone attempting to gain UCCE knowledge?
I would check out UCCE Admin Guide:
Take a look at install guides:
I would also start learning about the IVR solutions, IP-IVR and CVP: