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UCCX Version 9 Strangeness

    We migrated from Version 7 to Version 9 across the entire CISCO UC environment and are running UCCX Ver 9.  The client had been on standard edition and now they are on premium so everyone is learning about new functionality.   The agents still use the phone log in and do not yet have the CAD installed.   I note the following:

Calls in extended wait eventually recieve the UCCX standard error message about system outage?   It comes on at about 10 minutes, is this a system wide setting?   They otherwise are handling calls in that Queue.  This error happens only after about 10 minutes of waiting.

Agents use the phone login and all is right until they do there first Not Ready manual selection.  When they then make themselves Ready, the system puts them immediately into Reserved and then Not Ready.  The only option appears to be log out, then log back in and all is fine until the first Not Ready is selected.

Duh.....         

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