We migrated from Version 7 to Version 9 across the entire CISCO UC environment and are running UCCX Ver 9. The client had been on standard edition and now they are on premium so everyone is learning about new functionality. The agents still use the phone log in and do not yet have the CAD installed. I note the following:
Calls in extended wait eventually recieve the UCCX standard error message about system outage? It comes on at about 10 minutes, is this a system wide setting? They otherwise are handling calls in that Queue. This error happens only after about 10 minutes of waiting.
Agents use the phone login and all is right until they do there first Not Ready manual selection. When they then make themselves Ready, the system puts them immediately into Reserved and then Not Ready. The only option appears to be log out, then log back in and all is fine until the first Not Ready is selected.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...