We created a UCCX script designed to allow callers to hit option 2 record a message instead of waiting in the queue. I have been asked by the supervisor if there is a way to make sure there isn't any stranded voicemail recordings to this trigger. I have checked the script and I don't think it actually stores messages on our unity box. So my question is this possible?
The only way it will store a Message on the unity box is for a Transfer to Occur to a User with Mailbox. I've "created" scripts of this nature which Stores a Recorded Message in a File Document and once an Agent is Connected to that particular "caller" in Queue the Message that Was Recorded is Played to the Agent (Play Prompt). Unless stored elsewhere that Recorded message is not persistent and will be collected by the Java GC and removed accordingly.
Sam now we are having issues with the Cisco voicemail.aef and voicemailqueueing.aef not delivering voicemail to agents. in your experience is the "to_icd_number" variable the trigger to the application that contains the voicemailqueueing script?
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...