I am new to CCX and finesse and I must be missing something very obvious because I can't find the information going through the online documentation. All the documentation I found explain how to add a callVariable/ECC variable into the "Manage CallVariable Layout" in finesse, but I can't find anywhere where it is explained how to define/set what those variable should be/point to. So currently when I look at the report I just have a list of blank callVariable1 to 10...
If someone needs a more precise answer, it is indeed in the script that the value needs to be assigned to these callVariable# variables.
Along the script, collect in variables (that you define yourself in your script) the values that you need. Then in your script, when needed add a the "Set Enterprise Call Info" object
for example when the call gets connected:
-- Select Resource
--------Set Enterprise Call Info
In that object, in the first "General tab" click on the [Add...] button to pass a script variable value to a callVariable# variable. For example
Names= Call.PeripheralVariable1 (which refers to callVariable 1 in the "Manage CallVariable Layout" in "finesse Administration")
Tokens= All (tokens can be used for arrays. So you can pass 1 script variable value to Call.PeripheralVariable1 token 0 and then another script variable value to Call.PeripheralVariable1 token 1. The result will display something like "value 1 | value 2")
The "Extended Call Variables" tab is used to pass values to the ECC variables.
I have followed the steps in passing values to ECC variable by using Set Enterprise Call Info step and here is the thread that I follow and have pasted my steps where I need assistance to know why I am unable to see values over Finesse Desktop.
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