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UCCX: Which CSS is used

When using UCCX integrated with UCM, If a call is directed to UCCX via a CTI Route Point and the treatment of the script is to place a external call, which CSS is used to verify the restrictions to out dial. There is a CSS on the CTI Route Point, CTI port and a CSS on the device forwarding the call to UCCX?

1 REPLY
Super Bronze

Re: UCCX: Which CSS is used

Hi

Calls out from UCCX are made using the Line/Device CSS of the CTI port that makes the call.

Regards


Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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