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Community Member

UCCX with EIM/WIM

Greeting's,

Deploying uccx w/chat for the first time. Is their any good demo's, preso's, or doc's that someone could point me in the right direction to?

I already have most of the installation/admin doc's from cco, just wondering if their is anything else/better to reference?

Cheers.

3 REPLIES
Community Member

Re: UCCX with EIM/WIM

So your sending out product information to an engineer that has already mentioned he's about to deploy? Hmm..

VIP Super Bronze

Re: UCCX with EIM/WIM

Unfortunately, there is little outside of the SRND/install/configuration guides. I ended up going out to Mountain View for a week and taking an eGain course. Cisco has discussed bringing this to Cisco Learning Partners but it has yet to happen.

If the class is out of the question, I would lean on your Cisco Account Manager to help you find a resource that has had more experience with the product.

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