In 9.0(2) UCCX you can use Jabber as an agent phone.
Prior to that you can't, but I'm not aware of any reason to not use Jabber for IM. I've not yet done any deployments where people were using Jabber with phone CTI controlling the same phone as CAD, but again I don't see why it shouldn't work in theory.
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Regarding the IM-only part, I meant more the reverse. Is it possible for UCCX agents on UCCX 8.5 to run the Jabber for Windows client in an IM-only mode, to bypass the compatibility issues with the phone side? Most of our agents use desk phones, so the soft phone functionality in Jabber for Windows isn't really a factor. The "on a call" presence info would be nice, but it'd be considered a nice-to-have, vs. a requirement. They don't have it with Lync now.
Assuming we're following the best practice of deploying the jabber-config.xml file to the TFTP server, does that still apply? Trading off on not doing that, and requiring all non-UCCX users to log in to the CUCM component in addition to the Jabber client itself wouldn't be a fair trade, I think.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...