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UCCX with Novell GroupWise

Hi,

I use integration UCCX with Novell GroupWise. All the abilities has working good. But sometimes, when i send e-mail to customer, I have double mails...

Why is this happening?

Thanks

Sergei

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19 REPLIES
New Member

UCCX with Novell GroupWise

???

None of You you didn't have such problems?

May be other systems (not MS Exchange)?

Thanks

Sergei

UCCX with Novell GroupWise

Hi Sergei,

can you please reveal more. Is it the Send email function you are having problems with?

What is the UCCX version? Is it UCCX or UCCE (IP IVR)?

G.

New Member

UCCX with Novell GroupWise

Hi Gergely,

UCCS Version 8.5.1 SU1

UCCX Premium ( not UCCE)

Unfortunately, I do not know what it is a problem. When i send email (answer) to a customer, it is duplicated. But it happen sometimes, about 7 out of 10 sendings. First, I thought that the problem is WAN, because of EMAIL Server and UCCX are in deferent cities, perhaps it is problem in network.

Last week, I used other EMAIL Server in the same city as UCCX (LAN), but that problem happened again

 

Sergei

Re:UCCX with Novell GroupWise

Sergei, did you try talking to the person administering the Groupwise infra? It would be good to check whether the email comes in twice (indicating a problem with the UCCX script) or only once (so it's duplicated in transit).
Also, do you have instances of the duplicated emails?
G.


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New Member

Re:UCCX with Novell GroupWise

Gergely,

there is a script in UCCX for sending emails?

// Also, do you have instances of the duplicated emails?

No, emails are sent without errors (without twice).

Sergei

Re:UCCX with Novell GroupWise

Hi,

er... I am bit confused. Are we talking about emails generated by a UCCX application or some other emails?

G.

New Member

Re:UCCX with Novell GroupWise

Sorry...

so, i have a problem with sending emails from a UCCX app.(info@abc.com). But, when i send emails by client application Novell Groupwise (on my computer) with same account (info@abc.com), I have no problem (twice email).

New Member

Re:UCCX with Novell GroupWise

Hi, Gergely,

I look forward an answer from you. Perhaps, you know, what I must doing. It is really problem for our contact center, I can not start this service for customers for a few months...

Thanks

Sergei

Re:UCCX with Novell GroupWise

Hi, can you please post a screenshot of the script sending the email?

G.

New Member

Re:UCCX with Novell GroupWise

Gergely,

where can i see this script?

It is "UCCX-appadmin-Applicaton-Script Management" ?

Re:UCCX with Novell GroupWise

Well yes, but you first need to figure it out what application that is.

Do you know the trigger DN?

G.

New Member

Re:UCCX with Novell GroupWise

er... There is not this application.

There are some application only for processing inbound/outbound calls.

I have read a guide about Cisco Agent-Email, but it is not writeen anywhere about an application for recieving/sending emails.

Sergei

Re:UCCX with Novell GroupWise

Hi,

Agent Email is something completely different.

If there is "some application" for processing inbound calls, it might be what we are looking for. Can you take a look at the script this application uses?

G.

New Member

Re:UCCX with Novell GroupWise

No, it is other scripts, i know them well.

Re:UCCX with Novell GroupWise

OK, back to basics: do you know what is actually sending that email? A script? RTMT?

G.

New Member

Re:UCCX with Novell GroupWise

Gergely,

thank you very much for your answers, but I am not quite understand you. Sorry.

RTMT - Real Time Monitoring Tools? 

Re:UCCX with Novell GroupWise

Is it a UCCX script sending that email?

Yes, RTMT is the RealTime Monitoring Tool, which is capable of sending email alerts, if configured so.

I need to see what is it sending the emails from UCCX.

G.

New Member

Re:UCCX with Novell GroupWise

New Member

Re:UCCX with Novell GroupWise

Hi,

          

Anybody have any ideas?

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