I use UCCX 5.0. The problem is that when usiing Get Digit String branches aren't chosen properly.
I set up to collect 5 digits and accept with #. If user place less than 5 digits and accept with # it goes to Successful branch. When presses 5 digits script doesn't wait for # or * to cancel last digit but aslo goes to Successful branch.
Is it normal funcionality (wrong) and control must be done by user script?
Is it possible to turn off system prompts when Unsuccessfull or Timout happens?
It is not good to have both system and user prompts when dealing with Unsuccessful or Timeout.
The same problem is with MENU to collect digit to choose one option. When choose digit out of range it goes to Unsuccessful branch but also plays system prompt.
I hope it is not unique solution to delete system prompts from harddrive.
I find that when I set the retries to 0 the system prompts are disabled, and then I can handle the 'try again' message with my own prompt. If I need to reprompt the caller, 3 times, I would need to consider this in the script design.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...