UCCX5 Calls getting dropped, but reappear in queue
I really don't have any idea on where to start right now, because I don't have a connection towards the customer.
Customer tells me this:
Calls get in queue. When an agent tries to pick up, they hear the call gets disconnected, but the call reappears in the queue. When the next agent tries to pick up it works just fine. All agents are experiencing this issue 2 or 3 times a day.
My guess is people are calling, it takes a whole lot of time before someone picks up. they disconnect the call and redial the number so they end up in the queue again. But this is normal, because the caller has disconnected the call.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: firstname.lastname@example.org Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...