Re: UCCX5: Unified CM Telephony and RmCm Accounts?
Jtapi user controls the state of CTI route points and CTI Ports to ensure proper call routing between CM and UCCX.
RM user controls the state of ACD line on the agent phone, simply letting UCCX know what state an ACD line is in to eaither present a call to it or not, or to allow login.
Basically CRS is a CTI based application, in order to control the interaction between CTI application you use cti users and associate appropriate devices with them to make the external cti application aware of them.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...