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New Member

UCCX5: Users/Device associations basics?

Hi!

Desperately trying to clear out proper Users/Device association in UCCX5.

As from Cisco dox, I expected to have CTI Route Point and CTI Ports associated with UCM Telephony JTAPI User and Agent Phones - with RMCM JTAPI User.

But the only working config in my environment (UCCX 5.0(2)-CUCM 6.1(2)) is to have _ALL_ (CTI Route Point, CTI Ports, Agent Phones) associated with _BOTH_ of UCM Telephony JTAPI User & RMCM JTAPI User (see attachment).

It works, but is it right? :)

Can You share Your's approach?

WBR,

Dmitry

2 REPLIES
Hall of Fame Super Silver

Re: UCCX5: Users/Device associations basics?

No it is not right, your assumption is correct. Ensure the users belong to the appropriate user groups.

HTH,

Chris

New Member

Re: UCCX5: Users/Device associations basics?

Chris,

thank You for fast reply.

Do You mean UCMT and RMCM Application users?

Both are in "Standard CTI Enabled" group.

Can You correct the table attached to the first post?

Cheers,

Dmitry

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