Desperately trying to clear out proper Users/Device association in UCCX5.
As from Cisco dox, I expected to have CTI Route Point and CTI Ports associated with UCM Telephony JTAPI User and Agent Phones - with RMCM JTAPI User.
But the only working config in my environment (UCCX 5.0(2)-CUCM 6.1(2)) is to have _ALL_ (CTI Route Point, CTI Ports, Agent Phones) associated with _BOTH_ of UCM Telephony JTAPI User & RMCM JTAPI User (see attachment).
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...